These processes start as soon as your order is placed, and may have a processing time of 1 business day before shipping.
When Will You Receive Tracking Information On Your Order?
We always guarantee customers will receive the purchase on time; however, they should provide the correct detailed address to avoid the late delivery for some reasons as below:
Packages Returned To Sender – Wrong Address
Please check your email confirmation carefully, and you should take responsibility for this matter as we allow an order modification within 24 hours.
We are not responsible for losing any package using PO Box and reshipment/refund if a package is returned to the Sender due to wrong address information. If you want to resend the products, we will surcharge up to your orders’ 50% value.
Lost Order In Unexpected Situation
In those special cases, please contact customer service to follow the instructions and contact the local post office to check your order carefully again.
If your order was lost or stolen after delivery, we will reship the package to you for free under your provided address only one time.
If you don’t want us to resend, we will refund you 80% (20% as a handling fee).
Package Returned To Sender
If a package is returned to sender by the shipping courier, we will reship the package to you for free under your provided address.
If a package is returned to the sender by the shipping courier for the second time, we will reship the package to you for an extra fee (up to 50% order’s value).
If the package is returned to the sender and you don’t want us to resend, we will refund you 80% (20% as a handling fee).